Mommy Maids Inc. Policy

Keys and Alarm Systems
Most Mommy Maids customers leave a key to their home at our office, and we take extreme measures to protect each key. We assign every customer key a security code and store it in a key safe. Owners/ Management will access your key the day of your scheduled cleaning, and then return it to the safe by the end of the day. No identifying information is ever put on any key. Also for your safety, we do not return keys by mail. Customers must call the mommymaids office to arrange to pick up their key, please note that photo id is required to receive your key.

If you have an alarm system at your home and it is simple to operate, you can give instructions on its operation to your mommymaids office. However, if your alarm system is complicated, we prefer that your alarm be left off on the day of the cleaning.

Employees
Our employees are very important to us, and we are very serious about keeping them safe, so they do not use ladders, move anything heavier than 35 lbs., or clean up after pets. These types of activities put our employees in danger of back injury or could even damage your flooring. If you would like us to clean behind appliances like a refrigerator, oven or sofa, please move it prior to the cleaning to allow access to the desired area.

Shoes
All Mommy Maids employees are required to wear their shoes while they are in your home. This is a WCB regulation to help ensure that our employee are kept safe at the work place & to prevent any falls and/or injures.

Bleach
We will not bring bleach into a home to use as a cleaning product. If you request us to use bleach supplied in your home, please be aware that we will not be responsible for any damage caused by your bleach.

Cancellations
If it is necessary to cancel/skip any scheduled cleaning day, please notify Mommy Maids 48 hours before the scheduled day. That will allow us to reassign the service provider or team to another appointment. If Mommy Maids receives less than 48 hours notice you will be charged for half the amount of your cleaning, 24hours or less, or can't access your home, it will be necessary for us to charge the full price of your cleaning.

To ensure that all your needs are addressed, please correspond all requests and changes directly to your Mommy Maids office manager. Please do not communicate these important details with service providers. If for some reason you wish to terminate your Mommy Maids, please be sure to submit this in writing to your local Mommy Maids office. Any clients who do terminate their service for more than one month at a time, will be subject to our current hourly rate.

Arrival Notice
If you wish to wait for your provider to give them access into your home, please realize that we can give arrival windows of about 4 hours, such as 9 am -1:00 pm or 11am - 3:00 pm. Many things can affect our schedules, such as cancellations, lockouts or customers adding services. We want to save you time, not make you waste it waiting for us to arrive. Leaving a key at the Mommy Maids office is the most efficient way for you to provide your service provider access to your home.

24 hour Guarantee
If for any reason, you feel that your Mommy Maids cleaning is not satisfactory. You must call the office within 24 hours and let the office know, which area you were not satisfied with and we would be happy to return and fix it for you.

Payments
For your convenience, Mommy Maids gladly accepts the following forms of payment: Visa/ MasterCard, cash or checque. Customers will need to pay for their cleaning at the time of service. First time & one-time cleaning require a credit card payment. Customers may leave a credit card number in a secured file with Mommy Maids to use in the event you forget to leave your payment on the scheduled cleaning day.

A $10.00 non-payment fee will be incurred if payment is not made on the scheduled service day, if you leave a credit card on file we will be able to charge you for that day’s cleaning without any extra fees, and a $25.00 fee is applied to all returned checques. Your account will be charged the balance due, plus any fees, after each cleaning. Account that remain outstanding for 30 days will be charged a $25.00 monthly fee until the remaining balance is paid in full.

Billing
When you first book your cleaning a Mommy Maids representative will give you an estimate based on the current information provided. After your time has expired Mommy Maids will be charging per 15 minute increments at the current hourly rate for any extra time provided.

Refunds
Since cleaning is a very personalized and subjective service, we cannot offer refunds to customers. However, we want you to be 100% satisfied with Mommy Maids. Please see our 24-hour guarantee if you are dissatisfied with your cleaning. There are no refunds for gift certificate purchases.

10th Cleaning FREE
Our tenth clean free promotion is our way of saying "Thank You" to our loyal customers. To be eligible to receive your tenth clean free, you must present your card to one of our Mommy Maids staff at the time of your cleaning or you must have it visible on the front of your refrigerator. All cards expire in one year from the date they are issued, and can only be stamped if payment is received at the time of the services. The tenth clean free offer is only valid for clients paying our current rate.

Tipping
Mommy Maids never requires tipping, but it is a powerful way to say thank you to your service provider. Remember your appreciation need not be monetary. A personal note from you expressing your appreciation for their service can mean a great deal.